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FAQ
Size Inclusivity Discount
We are happy to offer a 15% discount on orders of sweater quantity yarn, 7 skeins or above, of any base or colorway. Please use the code INCLUSIVE15 at checkout, but ONLY for sweater / garment projects. This does NOT apply to shawls, scarves, blankets, etc. If you need to place an order for 7+ skeins for a different kind of project, we ask that you please place a separate order, as we will automatically combine orders and refund additional shipping costs for customers placing multiple orders for the same shipping address.
We can only offer size inclusivity discounts for those who need them, and we are trusting our customers to be honest with us and themselves when applying the discount. If we feel the discount is being taken advantage of or used in ways we had not intended, we will be left with no choice but to discontinue the discount and look for other ways to support size inclusivity.
Hand Dyed Colors
Our yarn and fiber are hand dyed, which may lead to slight color variations between skeins / braids of the same colorway. While we try to be as consistent as possible, there may be small speckles or areas that are a slightly different color. We also do our best to represent the colorways accurately in our product photos, but due to the differences in screens / phone displays, the yarn / fiber you receive may not be an exact match to the product pictures online.
Yarn / Fiber Care
While we take measures to ensure that our colors are set during the dyeing process, it is possible for more saturated colors to bleed when washing. The initial color bleed should be resolved in 1-2 washes. To minimize color bleed and keep your knitwear in the best possible condition, wash it in cold water with wool wash and lay flat / block to dry. Adding synthrapol or a color catcher during the washing process can also help keep bleeding to a minimum.
Where Our Yarn Comes From
Our merino yarn is ethically sourced Argentina, Uruguay, and Peru. We ensure that our yarn comes from farms following mulesing-free practices.
Wholesale Yarn
Do we offer wholesale pricing for our yarn and fiber? We sure do! Send us an email at info@hellolavender.com with 'Wholesale' as part of the subject line and we'll be in touch.
Exchanges
Due to limited supply, exchanges cannot be offered on our products. Please see our Policies page for more information. To keep ordering errors to a minimum, please double check the items in your cart before placing your order.
Returns & Refunds
Please see our Policies page for our full Return and Refund policy.
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